The DroidDevCast

Customer Obsession and Why it Matters

Episode Summary

On today’s episode of The DroidDevCast, Esper Platform Evangelist Rin Oliver is joined by Esper Vice President of Customer Success Chris Stirrat. They set out to answer the overall question, “What does it mean to be customer-obsessed?” Throughout the show, they also touch on cloud-based alerting, monitoring, Esper's approach to customer obsession, and customer success strategies for sales and marketing teams in the technology industry.

Episode Notes

On today’s episode of The DroidDevCast, Esper Platform Evangelist Rin Oliver is joined by Esper Vice President of Customer Success Chris Stirrat. They set out to answer the overall question, “What does it mean to be customer-obsessed?” Throughout the show, they also touch on cloud-based alerting, monitoring, Esper's approach to customer obsession, and customer success strategies for sales and marketing teams in the technology industry.

In this Episode of The DroidDevCast: 

00:55 - What would you define as the ideal customer experience in the Android and MDM space?01:37 - What are some things that sales and marketing teams can do to ensure that they're focusing on not only acquiring customers, but nurturing their relationships with their existing customer base that they have already?
03:12 - What do you think makes it really special for customers when they're interacting with a business, especially in the cloud-based services?
05:58 - How Esper handles cloud-based alerts
11:52 - How are we analyzing customer data here at Esper?
14:37 - What are some key takeaways you'd like to offer our listeners who might be hoping for some tips on how to approach customer obsession from a marketing and sales standpoint